A: Our customers bring gently used and like-new items to sell to us at their local Clothes Mentor store. We pay the seller cash on the spot for items in good condition and current styles, such as apparel, designer handbags, jewelry, shoes, and accessories. Buying is based on individual store needs. Check out more information on how you can sell your pre-loved items.
A: Glad you asked! We do offer in-store pickup. After adding an item to your cart, you will see the option for in-store pickup at checkout. Select this option only after you’ve double-checked your store's address. When your items are ready, you’ll receive a notification, and then you’re free to pick them up at any time during our regular business hours at the location listed for each product. (NOTE: Stores may be closed on major holidays).
A: All stores cover an authentication process before buying and selling any luxury designer items. Some items are authenticated by a third party, which is noted in the description of that item. If you have questions about specific details, it is best to contact the store directly.
A: Yes, Clothes Mentor caters to ALL women sizes 0-26.
A: After you place an order, you will receive a confirmation email. The email will contain a link to your order tracking page. If you are unable to track your order using the process above, please Contact Us.
A: Most of our items are unique and do not come in size or color variations, as we buy directly from the community. Sometimes, we have multiples of the same item, so be sure to use the search features to narrow your product search.
A: We accept most major credit cards, including Apple Pay and Google Pay.
A: Online orders placed for shipping are final sale. Online orders picked up in-store follow the return policy of the specific location. It’s best to contact the store directly for questions on their specific return policy.
A: You can find details about contacting specific locations on our Store Location Page.
A: All orders receive a tracking number after we have shipped your order. We do our best to fulfill orders within 1-3 business days. Shipping times vary based on your location. Please note we do not ship internationally.
A: We provide free shipping in the continental U.S. on all orders over $100 and $8.99 flat rate for all other orders.
A: Each Clothes Mentor store is locally owned and cannot ship items from other locations.
A: Sorry–we currently do not offer international shipping.
A: You betcha! Get tons of perks for no additional cost. Check out why everyone is joining Club CM.
A: Of course, you will receive 1 point per dollar spent! Be sure you use the same phone number or email address as your in-store loyalty account when completing your order. Check out why joining Club CM is so worth it!
A: Currently, we do not offer the ability to redeem loyalty rewards or in-store coupons at our online store; however, we may offer this option in the future.
A: We buy women’s clothing sizes 0-26, apparel, shoes, handbags, accessories, and designer items. We are looking for items in great condition, current styles, and current demand, which may vary by location. Please contact your local store directly for specific buying questions.
A: We price all the items we purchase using our computer matrix. Most items are priced at about 1/3 to 1/2 of the original retail price. We will pay you approximately 1/3 to 1/2 of that. Ka-ching, am I right!?
A: You will be paid CASH on the spot for any items that we decide to purchase.
A: We ask that your items be freshly laundered and brought in off hangers and in baskets or bins. All items should be in good condition and free from stains, fading, holes, broken zippers, missing buttons, etc.
A: We currently do not accept items via mail. We ask that all items be brought into our locations to sell.
A: We do not limit the number of items you can bring in, but we suggest that the first time you come in, you only bring 20-30 items so you can get a feel for what we are looking for.
A: Nope, we’re just for the ladies! We only buy women’s clothing, shoes, handbags and accessories.
A: Yes, we buy all seasons, all year round. However, this may vary by location and inventory levels.
A: We will go through your items immediately and get them back to you as quickly as possible. Buys are processed on a first-come, first-served basis. Times may vary depending on the number of buys ahead of you.
A: We accept buys every day up until one hour before closing. Store hours may vary; see the exact location for details.
A: NWT items have never been worn, so they are in new condition. Clothes Mentor offers brand-name NWT tops, bottoms, shoes, and accessories at discounted prices.
A: There are several reasons! Among the more common ones we encounter are situations where the company they bought from doesn't accept returns, or they simply forgot about the item, and it no longer fits their style.
A: We price our NWT items by considering the original price paid for those items. Based on the original retail price, we often sell our NWT items at about 1/3 to 1/2 of the original retail price paid.
A: The amount you can expect to earn by selling your NWT items to us is based on the condition of the items being sold. NWT items typically make the seller about 40-50% of the original retail price.
Explore the world of fashion with Clothes Mentor and experience the joy of budget-friendly, quality options. Whether you want to revamp your wardrobe or turn unused items into cash, we have you covered. Start your fashion journey today!
